Frequently Asked Questions

General

Symptom Checker

Conditions

Drugs & Treatments

First Aid

Local Health Listings

Saved

General

Do I need an Internet connection to use this app?
You do not need an Internet connection to access "First Aid" content but the rest of the tools do require a connection. We did this so that in case of an emergency, you will still have access to information no matter what.

How do you get back to the start screen?
There are 2 ways that you can navigate back to the start screen of the app. If you tap the WebMD logo in the upper left corner of the app, it will open a menu box that contains a "Home" button. You can also use the back button built into your device to navigate back to the start screen.

Are there any shortcuts to jump from one tool to the next?
Yes. Notice there is white bar at the top of each screen. If you click the menu button on the right or anywhere within this bar (including the WebMD logo), you will see a box that presents a button to each main section of the app. Tap a section to jump to another tool or close to stay where you are.

What is the "Email Yourself" option all about?
If you add your email to the "App Settings" located within Information, we make it fast and easy to email yourself articles, conditions, first aid topics, and contact details for physicians, hospitals and pharmacies.

Symptom Checker

What is the purpose of this tool?
The Symptom Checker helps you find out what your medical symptoms could mean.

How do I change the settings such as gender or age?
When the body illustration is in view, look for the "Profile" icon which is located in the right corner of the body map. Tap this and you will be presented with a form that has the profile settings. These include age, gender, and zip (optional).

How can I select the symptoms located on the back of the body?
"Flip" the body by tapping the flip icon located in the left corner of the body map. If you want to view a list of body parts, click the "List" button located at the top of the screen.

Conditions

What is the best way to find a specific condition?

There are 3 ways to locate a condition you are searching for:

  1. Tap the search icon if you know exactly what you want
  2. View list of conditions organized by top searches on WebMD
  3. View an alphabetical list of all conditions

If you are viewing a list, make sure to use the a-z navigation that appears along the left side to scroll through the list even faster!

Can I send Condition information to someone or myself?
Yes. If you find a "Condition" that you would like to share with a friend or send to yourself, you can tap the "menu" button built into your device. We will automatically paste the Condition title and link to the "Condition" in an email ready for sending.

Drugs & Treatments

What are Top Searches?
WebMD Editors review all search requests submitted by our users. The drug names in our monthly search analysis are separated and ranked according to the number of searches submitted on WebMD. Nothing should be implied by the order of the list except for the fact that the drug names generate the most interest on WebMD and in our user population at large.

Can I send Drug information to someone or myself?
Yes. If you find a "Drug" that you would like to share with a friend or send to yourself, you can tap the "menu" button built into your device. We will automatically paste the Drug name and a link to the "Drug" in an email ready for sending.

First Aid

Can I access First Aid information when I do not have an Internet connection?
Yes. First Aid information is stored directly within the app. We did this so that in the case of an emergency, you will have immediate access even if you do not have a connection.

Can I send First Aid information to someone or myself?
Yes. If you find a First Aid topic that you would like to share with a friend or send to yourself, you can tap the "menu" button built into your device. We will automatically paste the title and link of the First Aid topic in an email ready for sending.

Local Health Listings
This feature is not available for devices that do not have GPS functionality.

What are the benefits of this tool?
Here are just a few. It is 12am and someone in your family is sick, find out what pharmacies close to you are open 24 hours? You need to find a dermatologist close to your office. You are away from home and have an accident that needs a trip to the emergency room. Find the closest hospital based on your current location.

Can I add a physician, pharmacy, or hospital entry to my Contact list?
Yes. We've added an "Add to Contacts" button that makes it quick and easy to automatically add a new entry to your Contact list. We pre-fill the name, phone, address, along with some other details.

Can I get directions to a physician, pharmacy, or hospital?
Yes. There is a "Get Directions" button on all detail pages. This option will take you to Google Maps where you can add the address you need directions from. You can also add your primary address in App Settings area within Information. This will eliminate the need to enter your address each and every time.

Saved

Can I save Drugs, Conditions, First Aid Topics, and Articles?
Yes. You can now save any of these items and easily retrieve them in the Saved section of the app. This feature requires that you sign in with your WebMD account to ensure your privacy. If you do not have a WebMD account, you can sign up through the app or at our desktop website WebMD.com.

WebMD
Better Information. Better Health.